In 1969, Professor Philip Zimbardo of Stanford University conducted a peculiar experiment in social psychology. He took two identical cars 🚗🚗 and abandoned them in the street in two very different places: one in the Bronx – the run-down area of New York – and the other one in Palo Alto, a wealthy area of California. In a few hours the car in the Bronx was sacked and destroyed. The car left in Palo Alto, on the other hand, remained intact.🤔
It is easy to attribute the causes of the crime to the poverty of the neighborhood, but the experiment continued. When, after a week, the Palo Alto car was still undamaged, the researchers decided to break a glass. The result changed. Theft and vandalism reduced the vehicle to a wreck. Like in the Bronx.😨
Why is a broken glass in a car abandoned in a quiet neighborhood able to trigger a criminal trial? It is not poverty, but something that has to do with human behavior. A broken glass in an abandoned car conveys a sense of disinterest and lack of rules. And every new attack suffered by the car reaffirms that idea.🤷🏼♂️
Subsequent experiments have shown that, if a broken window pane of a building is not repaired, all the other window panes will soon be broken. If a community shows signs of deterioration and nobody seem to care about it, crime will soon develop. This “theory of broken windows” is only a hypothesis to understand the degradation of society and the lack of respect for the values ??of civil coexistence. The lack of education and formation of social culture generate a country with “broken windows”. A country where nobody is willing to repair them.
Going back to our topic, do you think there are any COLLABORATORS in your company who act as a BROKEN WINDOW? 💣💣💣
I hope not so … but if so, don’t you think it’s time to fix it? 🛠
We often believe that the most important thing for our company are the customers. I DON’T AGREE.
💥Our employees come first … then come our customers💥
If we really care about our customers and we want the best for them, let’s fix our broken windows first 😉 Do you agree?