Have you ever had any unforeseen circumstances at your company? How many? One a month? Two a month? …
Well, compliments, it can happen: running a carpentry shop is not an easy task so I’m happy for you.
You won’t believe it but I see companies that deal with unforeseen circumstances every day…
They experience unforeseen circumstances several times a day; companies that make commitments, they do not even annotate them (they keep everything in their head) and then forget them …
I see companies that today do not know what they have to do for tomorrow.
Companies that when it’s time to mount the glass… no one has ordered it.
Companies that thought they had that anuba in stock … but unfortunately it disappeared.
Companies that deliver according to one rule … being late.
A normal person would ask “wouldn’t it be better to predict these fucking unexpected events?!”
Why should a company better predict unforeseen circumstances?
1) Dealing with the unexpected takes time and that extra time for a worker or employee has a cost for your company … normally 25/30 Euro per hour, in Italy.
2) Delivering the order late, pisses off the customers because then they have to resynchronize with plumbers, electricians etc…
Whether the customer is pissed off or not, we only have one certainty … we have given him an excuse not to pay … and then we can’t cry.
3) If we always push suppliers to work in a mode like “I need it for yesterday” will lead them to tag us as bad customers.
With the label of “bad customer”, for sure we can’t obtain the best discounts … and so we’ll pay again.
4) If we have to deliver an order for windows and doors, but we don’t have all the hardware needed in stock, we will deliver a first part of the order and then we will have to pay the transportation again to deliver the rest, in other words … we loose 2-300 euros.
5) Company image: think about the enormous commercial advantage you would have if people knew that your company guarantees delivery on time.
Industry 4.0 means, among other things, minimizing unforeseen circumstances …
Undermining the unexpected means working twice as hard to earn half as much.
Ignoring the constant presence of unforeseen events is tremendously stupid and, like it or not, will be one of the main causes of the closure of many carpentry shops in the near future.